Shipping policy
# Shipping Policy
At Zutavo Toys, we are committed to delivering your order safely and as quickly as possible.
## Order Processing Time
Orders are typically processed within 1–3 business days after your order is placed. Please note that orders are not processed or shipped on weekends or holidays.
During high-demand periods, processing times may be slightly extended. If there is any significant delay with your order, our support team will contact you.
## Estimated Delivery Time
Estimated delivery time is usually 5–12 business days after your order has been processed.
Delivery times may vary depending on your location, carrier availability, holidays, weather conditions, or other circumstances outside of our control.
## Shipping Costs
Shipping costs may vary depending on the destination and shipping method available at checkout.
The final shipping cost, if applicable, will be clearly displayed during checkout before you complete your purchase.
## Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
Zutavo Toys is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided at checkout.
If you notice an error in your shipping details after placing your order, please contact us as soon as possible at zutavotoys@use.startmail.com.
## Delayed or Missing Orders
While we do our best to ensure every order arrives within the estimated delivery window, occasional delays may happen.
If your order has not arrived after the estimated delivery timeframe, please contact us at zutavotoys@use.startmail.com and our team will assist you.
## Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery at zutavotoys@use.startmail.com.
To help us resolve the issue quickly, please include your order number and clear photos of the damaged item and packaging.
## Contact Us
For any shipping-related questions, please contact us at:
zutavotoys@use.startmail.com